Why and How We Upgraded to Comprehensive Digital Management

The introduction of PLM system and CRM customer management system has brought new ideas and methods for our digital management.

Meanwhile, we will continue to explore and introduce more digital systems, including MES and ERP systems, to constantly improve the company’s digital level and management efficiency, and provide stronger support for the sustainable development of the company. Let’s take a look at the progress made by Allwin!

PLM system (Product Lifecycle Management System) is a tool used by enterprises to manage and optimize the entire life cycle of products. It covers the entire process of product design, development, manufacturing, marketing, and service, can help enterprises effectively manage product-related data, processes, and documents, and improve product quality, reduce costs, shorten development cycles, and enhance market competitiveness. Allwin’s PLM system includes main modules such as design document management, collaborative design management, process management, process management, and simulation optimization, which support the design, development, testing, manufacturing, sales, and service of products.

The PLM (Product Lifecycle Management) project was officially launched in 2021, and in February 2023, the second phase of testing for the Allwin PLM system is currently underway. In the picture, Allwin colleagues are actively training, despite the fact that this is a lengthy process. By mastering the modules and functionalities, they can fully grasp the product lifecycle, improve production efficiency, product quality, and customer satisfaction..

• Integrating and expanding internal data, processes, business systems, and personnel information.
• Can efficiently and economically manage the entire life cycle of products, including ideation, design, manufacturing, maintenance, and disposal.
• The data structure is integrated so that the enterprise can design, produce, support, and retire global products like a team and draw the best practices and lessons from them.
• It can also help enterprises make unified decisions in an information-driven way at every stage of the product life cycle.
• We digitize the source knowledge of enterprise products, apply simulation and feedback to achieve clear, accurate knowledge call, smooth and fast application, innovation, and rapid optimization.

These modules and functions can help us comprehensively grasp the life cycle of products, improve production efficiency, product quality, and customer satisfaction.

Introduction of CRM Customer Management System

CRM system (Customer Relationship Management System) is a tool used by enterprises to manage and analyze data and interactions related to customers. It can help enterprises understand customer needs and behaviors, improve customer satisfaction, and promote long-term cooperative relationships with customers. The CRM system can centrally manage customer information, sales opportunities, marketing activities, service requests, and other data. It can help enterprises develop more accurate market strategies, improve sales and service quality, and achieve business growth and sustainable development through data analysis and intelligent decision support.

• Customer orientation: The CRM system is a customer-oriented management system. It focuses on customers and helps enterprises understand customer needs, improve customer satisfaction, enhance customer stickiness, and promote long-term cooperative relationships between enterprises and customers through effective customer relationship management.
• Informatization management: The CRM system is an information management system that can centrally manage and analyze various data such as customer information, sales opportunities, marketing activities, and service requests, helping enterprises to comprehensively understand customer conditions, accurately formulate market strategies, and improve sales and service quality.
• Intelligent decision-making: The CRM system is an intelligent decision-making system that provides accurate and reliable decision support for enterprises through technologies such as data mining, analysis, and prediction, optimizing enterprise operations and management.
• Remote Work: The CRM system is a mobile management system that can support enterprise employees to manage customers, follow up on sales, and process services on mobile devices anytime, anywhere.